How can I tell my customers the time the courier will attempt to pick up the package for a FedEx Ground Call Tag?
Hours of operation for FedEx Ground are 8:00 AM to 6:00 PM. There is no set time when the FedEx Ground contractor will attempt to pickup the package. You can, however, add Pickup Instructions to specify the location where the package will be located (e.g., front desk) in case your customer is not available. Make sure to instruct your customers to have the package ready and packed on the requested date. Doing so will help minimize the number of failed pickup attempts.
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