How can I write a service agreement for computer repair service business?
I used to manage a local precinct of a national computer repair chain (yeah, that one) so here are a few tips… I would highly reccomend you take one of your old PC’s in for a cleaning ($39) just so you can get a solid example of what an agreement looks like. Here are the BIGGIES… 1. Make a clause that you are not responsible for any data loss that may occur during the repair. Even if nothing is wrong with the hard drive when the computer is brought in, you are not responsible. Charge for data back-ups. 2. Repair times are estimates only and are subject to change without notice. No turnaround times less than 48 hours unless you honestly believe you can do it. 3. Computers will be scanned for viruses and spyware before any work is performed — No software issues will be repaired until the computer is clear of all viruses and spyware. 4. It is the customer’s responsibility to inspect their computer upon pickup. Any issues with the repair must be reported within 24 hours otherwise the
