How confident is the Consortium in promoting quality customer service? What are the expected contributions of HKCSC to service excellence promotion?
• We are confident that when we can help our consortium members who are leaders to improve customer standards, other companies in their industries will follow suit to increase their competitiveness. So when there are more members from different business to participate, this will help to improve customer service in more business sectors. We will provide meaningful findings and useful results to businesses that will give them substantial know-how to improve their service quality directly. (We also plan to start a service award program to promote and give recognition to customer service excellence e.g. to give award to University, MBA students’ projects that are relating to how to improve customer service standards).
