How could the Consortium improve customer service in face of the general trend of corporate downsizing across industries?
• While the economy is cyclical, customer service quality is a key competitive edge nowadays. We hope our research findings will help our members to improve their business productivity. They will have a better management system of customer service by improving their customer service staff’s orientation, training, motivation and service center technology in order to cope with less manpower. Question 19: The Consortium’s role in the enhancement of customer service and expected response from the business community. • We hope to mobilize, draw attention and awareness of the business community to the importance of customer service quality and standard and to make customer service one of their top priorities as a competitive edge for Hong Kong. We hope to achieve our ultimate goal to make Hong Kong a better place to live and to do business.
