How do I check that the correct version of Toolkit v5.0 (Build 66) is installed on my workstation for production or training use?
The correct version of Build 66, for use in both training and production, has a timestamp of 5/4/2005 9:56:44 AM. To check the timestamp of your version of Toolkit, click on Help –> Customer Service Toolkit. The timestamp is located in the gray watermark that runs vertically in the lower right-hand corner of the window that pops up.