How do I ensure my cookies are soft-baked rather than crisp?
Keep cookies soft by following these steps. First, do not over bake them. Bake the cookies just until they are golden brown, not dark brown. Next, don’t leave them on the cookie sheets for more than a minute or two. The cookies will continue baking on the hot sheet even after you have removed them from the oven. And finally, store them in an air-tight container as soon as they are cooled. If you leave cookies out in the open for too long even soft baked cookies will turn into crunchy ones. http://www.allhomemadecookies.