How do I file a claim for a domestic (US) FedEx Express or FedEx Ground package/shipment?
Follow these three easy steps to file your claim. Step 1: Choose one of the following options: • Complete and submit a claim form online at https://www.fedex.com/us/claimsonline. • Call 1.800.GoFedEx 1.800-463-3339 to obtain a control number for your claim, then complete a printed copy of the claim form. Step 2: Gather the following documentation: • Photocopy of FedEx® Airbill/FedEx Ship Manager printout and/or FedEx Ground Pick-up Record. • All documentation related to the proof of value (e.g., copy of original invoice from vendor/supplier, copy of retail invoice/receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement, or any other applicable documentation). • Serial number(s) of merchandise. Step 3: Fax or mail your supporting documentation and completed claim form to: FedEx Cargo Claims Dept. P.O. Box 256 Pittsburgh, PA 15230 Fax 1.877.229.4766 (If you fax your claim, you will receive
