How do I get a refund for an unopened copy of Windows Live OneCare?
Note: Customers residing in Austria, Japan and the the Netherlands: please click on the country of residence for information about the Retail Refund Program in your country. If you purchased an unused copy of OneCare from an authorized seller before July 1, 2009 and have not yet installed it, you can request a full refund by faxing or mailing the following information to Microsoft. Please note that you must include all of this information in order for your refund to be processed: • Address your fax or envelope as “Attention: OneCare refund program.” • Include a copy of your original sales receipt that displays the price paid for OneCare. • Include your OneCare product key. This is the 25-character combination of letters and numbers that is located on the yellow sticker inside the OneCare CD case on the back of the pullout disc tray. Click here for more help. • Include your complete contact information, including full name, street address (sorry, no PO boxes), city, state, ZIP or postal
