How do I get answers to my tax questions while using ProTaxNet OLF?
There are Help description icons associated with just about every entry field on the online tax forms themselves, which offer limited assistance with tax form questions. A Contact Us menu option is also available for you to contact Online Filing Support Staff via e-mail for help with a basic tax-related question. A basic tax question is defined as one for which the answer can be found in the 1040 tax booklets. You’ll generally get an answer to your e-mail question within 24 hours, though it may take longer during peak season. Do not expect answers to more than one tax question. Our experience has been that if you have multiple tax-related questions, you are not a good candidate for preparing your own taxes online. Should you have multiple tax questions, or pose a tax question requiring research or expertise beyond the basics, our Support Staff will recommend you use our Professional Tax Services, or have your completed online return professionally reviewed via our OLF Review Request. I
