How do I know that the Monitoring Server and Customer Center is safeguarded against access to unauthorized users?
A. Absolute has implemented numerous safeguards to restrict unauthorized access to the Absolute Monitoring server and the Customer Center. The Absolute Monitoring server can only be accessed via client-initiated Computrace agent communications. Access requires two-way authentication ensuring only valid Computrace agents can access the server. All agent communications are encrypted with RC4 128-bit encryption. All call statistics and asset tracking data are logically partitioned into separate accounts. Access to this data via the Customer Center requires user authentication on a secure login page requiring a username and password. Authorization is handled via user profile setup. Admin users have the ability to restrict power and guest users to groups of Electronic Serial Numbers (ESNs).
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