How do I know which skill set to use — Influencer, Crucial Conversations, or Crucial Confrontations?
First ask yourself, “what is my most important problem?” If you’re dealing with a culture where conflict and disagreement are suppressed or handled badly, Crucial Conversations® is the best starting point. If you have immediate, pressing problems with accountability—whether it be peer to peer or boss to direct report—Crucial Confrontations™ is the best starting point. If you are looking to change entrenched problems that are affected or caused by human behavior, you need Influencer™. These programs complement and build on one another powerfully. For example, every crucial confrontation you ever face will benefit from crucial conversations skills. And crucial conversations skills are a powerful component of any successful influence effort. To consult with a VitalSmarts sales rep on what course will work best for you, please call us at 1.800.449.5989.
