Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

How do I make a complaint, compliment or provide feedback on behalf of my client (or myself) about a service received from Centrelink or a JCAP?

April 26, 2017behalf centrelink client complaint compliment feedback received service

0

Posted

How do I make a complaint, compliment or provide feedback on behalf of my client (or myself) about a service received from Centrelink or a JCAP?

1 Answer

0

Posted

If you or your client has a complaint the first step is to speak to the person who provided the service. If you are still concerned after doing this, you can lodge a complaint with Centrelink’s FreeCall™ Customer relations line on 1800 050 004 or Centrelink’s TTY Customer relations service on 1800 000 567 (only for people who are deaf or have a hearing or speech impairment and have access to use a TTY phone) and your complaint will be investigated.