How do I make a return or exchange?
Simply follow the instructions on the invoice included/emailed with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
After obtaining a return authorization number, write the number and date you received the RA number on a copy of the original invoice (there is a place for it at the bottom of the invoice). Send the merchandise and invoice in original package if possible. (We recommend that you insure the return packages to sammoon.com. This will provide you with recourse on your package, as we cannot accept responsibility for packages we do not ship ourselves.) When will my credit card be refunded? Once your package has been received at sammoon.com, your refund will be processed in the original form of payment within 3-5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note your banking institution may require additional days to process and post this transaction to your account once they have received the information from sammoon.com I received an item as a gift. How do I return or exchange it? If you would like to return
If you are unhappy with an item you have ordered from us, you can return it within 14 days of the date you placed your order. Please call or email us before you return the item and we recommend you send the item back using Royal Mail First Class recorded delivery- these delivery charges will be refunded. Unless the item is faulty, it must be returned with its packaging intact to ensure a full refund.