How do I make a return or exchange?
• Clarins welcomes returns within 30 days of the original ship date. Please fill out the return form (enclosed in your package) and send the package, containing any items you wish to return, to: Clarins Online Attn: Returns 15 Olympic Drive Orangeburg NY 10962 Sorry, we cannot refund shipping charges. Contact consumer relations for more information.
The back of your invoice has a return/exchange form. You have 30 days from the time you receive it to return it. The product does have to be unused and in it’s original packaging with all parts to receive full credit. Simply fill out the details, indicating whether you want a refund (if applicable) or an exchange (be sure to include the details about the item you would like in place of the one you are returning). Our closeout items are only able to be returned for store credit, with the exception of closeout clothing which is final sale. If you no longer have your invoice, click here to get all of the information necessary to process your return. Please note: Returns/exchanges take 7-14 business days from when we receive it to process! If you need something quicker, please re-order online or call us at 888-293-3934 to ensure that you receive the item you need more quickly.
After obtaining a return authorization number, write the number and date you received the number on a copy of the original invoice. Send the merchandise and invoice in original package if possible. (We recommend that you insure the return packages to CJHandbag.com. This will provide you with recourse on your package, as we cannot accept responsibility for packages we do not ship ourselves.
Let’s say you ordered an item that just isn’t going to work out and you don’t want to wait three weeks to receive the correct size (cause you want to wear or use your item right away). Instead of mailing your item back to us, waiting for us to receive it, then waiting for us to ship it out, you can place a new order online with a Speedy Exchange, insuring you got your new items in a timely manner. Once we do receive the unwanted item, we will refund you the full amount of the original item ordered and any shipping fees you paid on the new order.
Before returning any items, please contact us for a return/exchange Authorization. Securely pack and seal the return merchandise in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves). When will my credit card be refunded? Once your package has been received at FashionIslandJewelry.com, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from FashionIslandJewelry.com.
