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How do I make a return or exchange?

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How do I make a return or exchange?

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Due to the nature of video games and movies, we are unable to give refunds or exchanges on opened merchandise. Unopened games and movies may be returned within 30 days of purchase for a refund of the purchase price. Shipping charges are not refundable. Merchandise that has been opened (shrinkwrap removed) will be handled as a defective item received and will follow the guidelines stated below for defective returns. We do not handle exchanges by mail. If you wish to return an item you have ordered, and purchase a different item instead, the two transactions will be handled separately. You will need to place a new order through our retail website for the item you wish to purchase. To return an item for a refund, send it with a copy of your receipt and a brief explanation of the problem. Please be sure that your correct email address appears on your receipt, if it does not, please write it on your paperwork. No specific RMA # is required, just be sure to address your package to the addres

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Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves). Return to top When will my credit card be refunded? Once your package has been received at Big Drop NYC, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Big Drop NYC. Return to top Customer Service Regular Hours: Monday-Friday 10:00AM-5:00PM EST 212.343.3200 ext.214 By E-Mail: Customer Service: store [at]

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Due to the nature of videogames we are unable to give refunds or exchanges on opened merchandise. Unopened games may be returned within 30 days of purchase for exchange or refund. Shipping charges are not refundable. An RMA number is required to return merchandise. To obtain an RMA number, send E-Mail to DreamlandGames@iowatelecom.net. Once you have been issued an RMA number, please note it with your return, include a brief explanation of the problem and enclose your E-mail address. Once the package is received your credit card will be refunded or the credit will be used toward an exchange for another item.

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If you wish to return or exchange an order, simply contact us at customercare@elizabethaustinwholesale.com with in 7 days of receiving your orde and request an authorization number to exchange or return. We will email your authorization number along with instructions for returning the order. Please note: orders returned or exchanged without an authorization number will not be accepted. After authorization number is issued we must receive the exchange or return within 10 days.

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A Return and Exchange Form is included with every package. We will ship exchanged merchandise or issue a refund or credit as soon as your return has been received and processed. Please note that exchanged merchandise of equal or lesser value will be shipped with no additional shipping and handling charges. Please send your package via prepaid, insured, traceable method.

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