How do I make a return or exchange?
Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves). Return to top When will my credit card be refunded? Once your package has been received at Big Drop NYC, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Big Drop NYC. Return to top Customer Service Regular Hours: Monday-Friday 10:00AM-5:00PM EST 212.343.3200 ext.214 By E-Mail: Customer Service: store [at]
Due to the nature of video games and movies, we are unable to give refunds or exchanges on opened merchandise. Unopened games and movies may be returned within 30 days of purchase for a refund of the purchase price. Shipping charges are not refundable. Merchandise that has been opened (shrinkwrap removed) will be handled as a defective item received and will follow the guidelines stated below for defective returns. We do not handle exchanges by mail. If you wish to return an item you have ordered, and purchase a different item instead, the two transactions will be handled separately. You will need to place a new order through our retail website for the item you wish to purchase. To return an item for a refund, send it with a copy of your receipt and a brief explanation of the problem. Please be sure that your correct email address appears on your receipt, if it does not, please write it on your paperwork. No specific RMA # is required, just be sure to address your package to the addres
Before returning any items, please contact us for a return/exchange Authorization. Securely pack and seal the return merchandise in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves). When will my credit card be refunded? Once your package has been received at FashionIslandJewelry.com, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from FashionIslandJewelry.com.
Let’s say you ordered an item that just isn’t going to work out and you don’t want to wait three weeks to receive the correct size (cause you want to wear or use your item right away). Instead of mailing your item back to us, waiting for us to receive it, then waiting for us to ship it out, you can place a new order online with a Speedy Exchange, insuring you got your new items in a timely manner. Once we do receive the unwanted item, we will refund you the full amount of the original item ordered and any shipping fees you paid on the new order.
