How do I order additional acessories for my Nucleus 5 Sound Processor?
How will I return my current sound processor for the trade-in? If you elect the trade in-option, you will be asked if you have a fully functioning backup sound processor when you place your order. (This will determine when you receive the necessary return material authorization (RMA) paperwork.) • If you do not have a fully functioning backup sound processor, you will receive the RMA paperwork along with your Nucleus 5 Upgrade kit. Then, you will need to send in your sound processor to take advantage of the trade-in credit. You will be responsible for payment the trade in credit if you do not send in your trade-in processor within 30 days. • If you have a fully functioning backup processor, Cochlear will send the necessary RMA paperwork to you directly. Then you will need to send in your sound processor prior to shipping your new Nucleus 5 Upgrade kit to you. • IMPORTANT! Our goal is that you not be out of sound (eg. without a processor) during the trade-in process.
