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How do I prevent a ProxyAV pattern file update failure when a ProxySG patience page is enabled?

April 26, 2017enabled failure file page Patience Pattern proxyav proxysg

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How do I prevent a ProxyAV pattern file update failure when a ProxySG patience page is enabled?

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If the ProxyAV is proxied through the ProxySG, an error occurs if the ProxySG is serving patience pages during pattern file updates (this does not occur if the ProxyAV has direct Internet access). The reason is that the ProxySG views the ProxyAV as a client during these updates. The following policy instructs the ProxySG to disable patience pages when the user-agent is the ProxyAV: CPL: inline policy local eof response.icap_service(respav) request.header.User-Agent=”ProxyAV” patience_page(no) eof VPM: Select Policy>Add Web Access Layer. Right-click the Source column; click Set. Click New; select Request Header. In the Header Name dropdown list, select User-Agent. In the Header Regex field, enter ProxyAV. Click OK; click OK to add the object to the rule. Select Policy>Add Web Content Layer. Right-click the Action column; click Set. Click New; select ICAP Response Service. In the Use ICAP Response Service drop-down list, select the ICAP service. Click OK; click OK to add