How do I print a copy of my Humana Identification (ID) cards? What is the Humana phone number?

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In order to print a Humana ID card, follow this process: Go to the Humana website, (http://www.humana.com), select Members, scroll down to Quick Links on right hand side, click on View ID Card, and fill in the information requested on right hand side of the screen. The phone number for Humana is 1-800-4-HUMANA. more
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I need a printout of my Humana card. We have called 9 times about a replacement  card and I have not received anything. The address was changed after 8 tries with 6 different people calling and getting the same answer.

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