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How do I request credit note for a DHL Time Definite delivery that was not delivered at the agreed time?

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How do I request credit note for a DHL Time Definite delivery that was not delivered at the agreed time?

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If a Time Definite Delivery is not delivered as expected at the agreed delivery time due to a mistake on the part of DHL, please contact our customer service via 02/715 50 50. They will look into your request.

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