How do I use Navigator to cancel an On Demand or Pay-Per-View program?
You may cancel a purchase during a zero- to five-minute cancellation window, set by your local cable office. To cancel a MOVIE ON DEMAND: • Press the B button on the remote (the blue square button), • Highlight and select the “Cancel this purchase” choice on screen. To cancel a PAY-PER-VIEW program: • Press the A button on the Navigator remote (the yellow triangle button), • Go to the PURCHASES screen to find and cancel the purchased event. For both On Demand and Pay-Per-View programs, the cancellation must occur within the time allowed in your service area of any non-adult content program. There is no cancellation policy for adult content programming. To cancel a PAY-PER-VIEW program: • Press the A button on the Navigator remote (the yellow triangle button). • Go to the PURCHASES screen to find and cancel the purchased event. Please note that you can only cancel a Pay-Per-View program BEFORE the program is scheduled to start. There is no cancellation policy for On Demand purchases and
