How do I use the card at hotels, bars, restaurants, cruise liners and for mail order purchases?
When using your card as payment at certain locations, before the transaction is authorised the merchant or service provider will check your card balance for the value of the purchase , plus an additional 10%-20%, which will automatically be added to cover tips, service charges or other variable costs. This is in line with standard card processing procedures. For details on the percentages that apply to each transaction, please refer to the User’s Guide you received when you purchased your card or Contact us. Please note that your card may be declined for payment if your card balance is less than the bill amount plus the additional percentage. Your card balance must allow for the purchase amount plus the percentage indicated above. For example, at a restaurant this could be an additional 10% of the final bill amount to cover service charges. When you purchase goods by mail order or online, the additional amount may be added to cover any extra costs, such as variations in the delivery ch
