How do we properly cope with the emotional distress that some staff members experience when called upon to dismiss residents for violating program rules?

• The Principle of "Tough Love" - One of the keys to overcoming staff difficulties in this area is educating them in the important principles of "tough love." While it can be extremely difficult to dismiss certain people from a program, we really are doing what is best for them. For those in denial about their problems, consequences can be their salvation! People continue to abuse alcohol and drugs (and persist in dysfunctional behaviors) as long as they feel the benefits outweigh the costs. Additionally, being dismissed can often serve as an important learning experience. Such people may return to the program with a much better attitude, having had a chance to get a hard look at the pain and destruction in their old environments. Someone once said, "It's hard to go back to digging around in the garbage after you've been feasting at the King's table!" At times, people may have more problems than a program's facility and staff are equipped to handle. Except for this situation, there ...