How Do You Control ERP, CRM Support Costs?
If you or your company is struggling to control the support costs related to maintaining and properly managing your chosen ERP, CRM system, then this article may be of interest to you. Target System Owners: Oracle Applications (EBusiness Suite), Oracle Fusion, Siebel, PeopleSoft, SAP, Business One, MySAP, On Demand, JD Edwards One World / Enterprise One, etc. Create Baseline: It may seem like a very minor point but you’ll be surprised to find how many IT shops run without these basic hygiene components covered. Create a baseline of all items, the who, the how many, the window, the fail-safe, the what, the how long, the how frequent. Analyze: Now that you have created a baseline of all the moving parts, it’s time to take a long, hard look at all those numbers. We all know the emotions; we all know that you can’t do without even the smallest bit less. BUT can you take the emotional component out of the equation for a day. Good, now think that your only job is to cut, what will you cut fi