How do you establish credibility to have the physicians and service site providers participate in the surveying process?
There are different ways that you can do the initial approach. You can set-up a formal breakfast or lunch meeting and invite all of the service providers who you believe needs to participate in the survey. Once you have them in the room, introduce Plain Talk, explain why they are needed, give instructions verbally and in writing (see letter template attached), and finally set-up individual follow-up appointments. Understand that everyone will not show, and you will still need to do some individual agency work. The other option is to go to each individual agency and do the introductions and instructions one on one. Because of the confusion with your site, I believe that this is the better option for you, since an explanation would be warranted by some of the service providers.
