How Do You Learn Call Center & Data Entry Skills?
To work in a call center, you must have excellent communication skills, good listening skills, and know how to deal with frustrated customers. In addition to these skills, you need data entry skills. You will need to know how to input customer orders, billing information and know how to give refunds or discounts to customers. Enroll at your local community college and take a customer service and data entry class. Go to Education-Portal website to find data entry and customer service courses in your local area or online courses (see Resources). Purchase or check out books from the library to enhance your customer service skills and data entry skills. Some helpful books are “Customer Service Training 101: Quick and Easy Techniques That Get Great Results” by Renee Evenson and “Data Entry: Skillbuilding & Applications with CD-ROM” by Career Solutions Training Group. Apply for customer service seasonal jobs such as during the Christmas holiday to work for a gift catalog company or a billing
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