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Q:

How Do You Make An Angry Person Happy?

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Make someone unhappy and angry turn happy and appreciative of you and your efforts. First off...stay calm. If you know you are going to be dealing with someone, be calm before you do and think about how the conversation may go. Think about what you want the outcome to be. The most important thing to do is listen. Really listen. Angry people have a great deal of passion at that point. Figure out what they are passionate about. Before you respond, put yourself in their shoes. Think about what you would want to hear if you were them. If they are upset about something with their kids, think about what you would want to hear if you were a parent. When you find their passion, let them know first off that you appreciate their concern. Try to show that you understand where they are coming from. Most importantly, tell them you care about what it is they are passionate about. Try to find a common ground that will be acceptable to both parties. Finally, ask if there is anything else they are ... more
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