How Do You Provide Crisis Intervention And De-Escalate An Angry Person?
Dealing with an angry person during a crisis can be unnerving and scary but if you learn a few skills you will be able to successfully de-escalate that angry person. Whether you are dealing with this person in a public service capacity or just in an every day life situation, such as at a friend’s party, there are 5 steps you can take to provide crisis intervention and de-escalate an angry person. First, to provide crisis intervention and de-escalate and angry person you need to let the angry person know he/she has your attention. Make eye contact and stop doing other activities that distract you away from giving your full attention. The second way to de-escalate an angry person is to talk softly. The angry person will most likely be raising his/her voice volume, but if you lower your volume he/she will have to bring down his volume in order to hear you. A lower voice volume does not mean that you speak timidly. You want to exude confidence so that the angry person knows that you are ca
