How Do You Write A Communication Strategy Memo?
A communication strategy memo generally is written and disseminated by a manager or other high-level supervisor. These memos often are written after an incident or policy change; their main goal is to disseminate a new communication strategy or to reinforce an existing strategy that has not been followed. In the first paragraph of a communication strategy memo, explain the reason for its creation. Was there a specific incident? Have employees been neglecting to follow policy, which in turn lead to adverse effects? Employees will be more receptive to the memo if they understand there are genuine reasons for its circulation. If a customer was affected by an incident, for example, explain the situation and what has been done to rectify the problem. Review the ramifications. In this section, explain the consequences of the incident, or the possible consequences of the failure to follow policy. Lay them out in measurable terms that employees can relate to. This paragraph will serve as justi
