How Do You Write Company Policies & Procedures?
Writing company policies and procedures is an entire career. Company policies must be clear, measurable, and enforceable. Following these steps will help you in writing any company policies and procedures. DEFINITIONS Policy: Rules to which the company and its employees must adhere, whether governed by law or by the company’s mission statement. Procedure: Instruction manual for employees on how to accomplish company procedures. Stakeholder: Any individual, group, or organization inside or outside the company who can affect, or be affected by, the project. In this case, the project is the company’s policies and procedures. POLICY & PROCEDURE COMPONENTS Title: Name the policy in a meaningful way. Remember that the company will have many policies. Each title needs to clearly define to the reader what the policy addresses. Example: Customer Complaints – Documenting vs. Who to Tell When a Customer Complains About Something Effective Date: Usually the month and year the policy takes effect i
