How does Alert Management fit into existing monitoring/alert tools like CCMS?

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How does Alert Management fit into existing monitoring/alert tools like CCMS?

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There is one important difference between an alert monitor and an alert inbox. A monitor displays status information about system characteristics. In standard mode, all indicators show a green light meaning that the status is okay. In the event of problems, some lights turn red and an alert (in the sense of the Alert Framework) is triggered. This is precisely how CCMS and Alert Management will be integrated: CCMS monitors system information (and also business information), and in the event of a problem CCMS triggers an alert that appears in the alert inbox or is sent as an e-mail/text message.

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