How does assessing student satisfaction differ from assessing student engagement?
Both types of assessments provide complementary venues for a more complete picture of the undergraduate experience, which is central to promoting student learning, success, and educational attainment.Engagement assessments show how students invest their time, the effort they devote to various academic and co-curricular endeavors, and the resulting gains they feel they achieve. Conversely, student satisfaction assessments look at the importance students place on various services, programs, and experiences and the relative degree of satisfaction that results from their transactions with them, while assessing a representative sample of students across the institution. Student satisfaction assessments pinpoint areas within the institution that need immediate attention.Student satisfaction and engagement assessments share some common characteristics as well. First, students regard the items on both types of assessments as relevant and worthy of their response.
Both types of assessments provide complementary venues for a more complete picture of the undergraduate experience, which is central to promoting student learning, success, and educational attainment. Engagement assessments show how students invest their time, the effort they devote to various academic and co-curricular endeavors, and the resulting gains they feel they achieve. Conversely, student satisfaction assessments look at the importance students place on various services, programs, and experiences and the relative degree of satisfaction that results from their transactions with them, while assessing a representative sample of students across the institution. Student satisfaction assessments pinpoint areas within the institution that need immediate attention. Student satisfaction and engagement assessments share some common characteristics as well. First, students regard the items on both types of assessments as relevant and worthy of their response. Second, both examine importa
