How does Avaya support customers on IP Office Release 6.0 with a bug, assuming that the current release is Release 7.0?
Avaya policy is to support customers and deliver service packs for every supported (N and N-1) release. Assuming the current release is Release 7.0 (N) that means Release 6.1 is the supported N-1 release. Customers with Release 6.0 will be asked to upgrade to a supported release (either R6.1 or R7.0). If the bug was reported after the end of support on Release 6.0, the customer will pay for the upgrade. Q: Assuming that a customer has an existing IP Office at Release 5.0 with 20 users, and they wish to expand to 40 users and upgrade to the latest release (for example, assuming Release 7.0), what do they do?A: If their current IP Office R5.0 hardware does NOT support Release 7.0 software, they will need to purchase an IP500v2 unit. In this case, an upgrade license is NOT required. If their current IP Office R5.0 hardware DOES support Release 7.0 software, they will need to purchase the above 32 user software upgrade license ($199 USD) since they wish to support 40 users. If you have add
