How does BTQ measure a successful client relationship?
BTQ establishes performance benchmarks with its clients that are revised annually. Benchmarks may include: • Indicators such as length of time to process invoices • Number of days to issue monthly budget to actual financials • Number of management comments on audits • 100% spend down on all government contracts/grants, etc. BTQ also conducts ongoing evaluations and surveys with its clients to determine the level of satisfaction. BTQ measures its success both in terms of meeting all the fiscal and accounting requirements as well as evaluating how BTQ supports the mission-focused programs and services of each client. To that end, BTQ measures the extent that the client achieves the following: • A sense of well-being in terms of its financial management • Maintaining positive funder relations; • Ensuring the highest level of accounting, internal controls and financial reporting. Most of BTQ’s clients have ongoing one year or two year contracts which are consistently renewed.
