How does Kraft Foods know the mold is not harmful?
While unpleasant, it is more of a quality rather than a safety issue. However, we take consumer concerns very seriously so we sent the sample to a leading, accredited lab for testing. They independently confirmed it is mold. Because this product contains no preservatives, when a leak occurs, the beverage can spoil and mold can grow. That’s why discarding leaking or damaged packages is the right step. In fact, we include a message on the carton encouraging people to do this. So, this is a common occurrence? No, but it does happen from time to time because the product is preservative free. And that’s exactly why we include a message on the carton that consumers should discard any leaking or damaged packages. Does the mold form more often in warm weather? The weather or humidity has little or no effect on whether mold forms in this product. Given that there are no preservatives in the product, even from a microscopic hole can introduce air and mold can begin to form. What can you do to pr