How does Operations-driven thinking achieve excellence?
Excellence is achieved by creating the right intellectual capital in the right person. This requires changing the depth and breadth of each end-users understanding of their business process as well as how it fits into and is impacted by upstream and downstream activities. The Operations-Driven Approach: • Eliminates the concentration of knowledge in a few middlemen that can walk out the door with this knowledge and leave the company vulnerable. • Eliminates any intermediate deliverables and phases that destroy the operational integrity of the business processes being implemented. • Only allows end-users to execute functions they will be performing on an ongoing basis. This ensures all end-users are involved right from the start with delivery and acceptance of the business processes they will execute on an ongoing basis. This allows them time to practice in-depth with the business processes using site-specific data until they master the knowledge required not only to operate it but also
