How does Qwest Web Contact CenterTM create a unified Web and voice development environment?
Qwest Web Contact Center applications are developed using standard Web development tools. This greatly simplifies application development and enables your business to employ the wide pool of Web development expertise available in the market, rather than depend on expensive programmers trained on proprietary vendor-supplied systems. Telephony applications are able to use the same back-end database integration as your business’s Web server, potentially making integration as simple as cut and paste. The Qwest Web Contact Center unified Web and voice platform allows you to share business rules, application logic, customer data, back office integration, customer profiles, and contact management across multiple channels within your business, while providing a consistent view to the customer.
