How does the Internet change business relationships with customers and the customer support process?
Customers are and should be the number-one concern of any business. Whether the customer comes in the form or a single retail shopper, like me, or a huge multimillion-dollar corporation customer service should be paramount. In order for businesses to stay ahead of their competition new ideas and ways to manage available personnel and resources needs to be addressed. They new process typically requires fewer people, greater technology advances, and more attention to the customer. The Internet will change how business conduct business in the future. With people just a mouse click away from promoting poor publicity about a company; managers need to be cognizant of consumers needs. In short, the Internet brings business closer to customers. They create a much more symbiotic relationship than previously. Since Im stationed in Germany, I can honestly say that customer service runs high in American companies, while European ones seem to shun any kind of customer service. There may be a few fa
