How does the Monitor follow up with the subscriber if the button is pressed?
Unlike other response services, Lifeline service has an important feature called “closed loop” that ensures help arrives at the home. When a responder is called by the Lifeline Monitor they are instructed to go to the subscribers home and press a button on the Lifeline Communicator. If for any reason the responder was unable to reach the home or failed to respond, the Communicator would send a second message to our Monitoring staff indicating that help had not arrived. The Monitoring staff then follows up with the subscriber and sends other responders if necessary. When a responder does arrive, they press a button on the Lifeline Communicator that sends a signal to the Lifeline Monitor. The Monitor then contacts the subscribers home to see if additional assistance is needed. Oftentimes, the Lifeline Monitor assists by calling an ambulance, police, fire department, or relatives, if that is necessary.
