How does Tustena CRM help me to pursue and track clients?
Tustena CRM allows you to always be close to the client, to know his/her needs and to provide appropriate responses to every one of his/her requests. • manage customer service issues: create and manage issues for all commercial and technical questions, quantifying response time, and registering the answers to biuld up the knowledge base. • manage activities: create and manage appointments, organize availability and keep track of all visits, phone calls, offers, emails and activities undertaken for clients and leads. • automatic assignment of resources: each request can be assigned according to the competence of the staff or reassigned if unresolved. • complete knowledge base: an archive of articles, information, and FAQ. Easy to manage, update and consult. • partners and competitors: create, update and manage all of the relevant information even in reference to individual activities performed for current clients and leads. • email marketing and support: Through predefined responses or
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- How does Tustena CRM help me to pursue and track clients?
