How does WRAP handle complaints from workers in a factory about abuses from management or unhealthy working conditions?
All complaints and reports, from workers or other groups, are taken seriously and are immediately and fully investigated. If the situation warrants, a WRAP employee will personally visit the factory, interview all relevant parties and review all pertinent records to determine the veracity of the complaint. Management of the factories understands, in advance, the right of WRAP to conduct such investigations and it is part of the certification requirements.
