How effective is DialogCoach with accents?
DialogCoach is very good at picking up accents. Our latest version of DialogCoach features Accent Neutralization, which will allow the representative to instantaneously receive feedback. This feature will assess the speaker and offer percentages for each statement showing how close to a native speaker they are. (e.g. Someone from India calling on people from the USA will see a percentage showing how close their accent is to an American saying the same thing.) This helps in situations where companies are using offshore call centers but want their clients to think they are speaking to someone within the USA.
