How important are the Reputation Report Cards?
The Reputation Report cards are very important for the Checkatrade process and provide vital benefits for you: • If you hand a Reputation Report card to your customer before you have even won the job, you will give the customer immense confidence in you. It tells the customer that you are willing to be held accountable for the work you do. The customer knows that they would have someone to complain to should any issues arise, and is immediately less fearful about commiting the work to you. The Reputation Report cards will help you win business. • The more cards you give out, the more scores you get. Consumers will choose you from our web site based on the number of recommendations you have, so the more comments you collect, the more enquiries you generate. • The scores and comments are a real encouragement to you and your team. You can feel proud when customers give you unbiased compliments and praise. You can also use the feedback to see what is important to your customers – often by
