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How is conflict coaching similar to and different from other alternative dispute resolution processes such as mediation?

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How is conflict coaching similar to and different from other alternative dispute resolution processes such as mediation?

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• Alternative dispute resolution (ADR) processes (like mediation and arbitration) developed so that individuals and organizations can handle conflicts more constructively and reduce negative impacts on the organization. Successful ADR resolves issues before they escalate and builds better relationships among disputants. Mediation involves a neutral or impartial third party facilitating a conversation between the parties in conflict to help them work through their conflict in a mutually agreeable manner. Conflict coaching is an ADR process that can function prior to, during, or after mediation. Conflict coaching may be especially appealing when one or both parties are uninterested in pursuing mediation. Conflict coaching is also different than most mediation formats in that the client can feel safe laying his or her cards on the table, develop communication skills, and take the perspectives of the coach into account.

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