How Is Customer Service?
They are cheerful, friendly and helpful, but you wait forever on hold to talk to them. My contacts have been minimal but the few times I did call the wait times were often in excess of 10 minutes. That is entirely too long. When I had AT&T, I did not like the call quality and network nearly as much, but I never waited on hold more than a couple of minutes if I needed to call customer service. You Can Access Your Account Online The way to avoid sitting on the phone waiting for a customer service representative is to access your account online. Their web-site is quite easy to use and you can easily do account transactions online at the site. That is the way I conduct my transactions now; it beats sitting with your ear to the phone and waiting for a representative. Recommendation My experience with Sprint PCS’s service has been excellent. Aside from the long waits to talk to a representative, I have found nothing negative about this experience. Because of their nationwide presence and rel