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How might customer satisfaction be improved in future work zone traffic incident management efforts?

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How might customer satisfaction be improved in future work zone traffic incident management efforts?

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The annual Work Zone Self Assessment can be a source of information to utilize in determining areas for improvement in the TMP development and implementation process. By reviewing the responses of the assessment, it should be possible to identify weaknesses in the performance of work zones within the State. These could be either safety or operational problems.

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