How often does a complaint result in the Board taking formal disciplinary action against a provider?
Only about one percent of the 1,200 complaints received annually result in public action being taken against the provider’s license. Often when no action is taken, it is because no violation of the Medical Practice Act has occurred and the matter is therefore not actionable. In another 30 percent of cases, the complaint leads to private discipline, such as a confidential letter expressing the Board’s concern and cautioning against similar conduct in future. When no formal action is taken, the Board keeps a copy of the complaint in its permanent file. This file is an important resource that helps the Board track providers over time and detect patterns of behavior that might warrant future intervention.
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