How quickly must Scottish Water restore emergency interruptions to my water supply?
If the public water supply to your home is interrupted unexpectedly, Scottish Water will aim to restore the supply within 12 hours from the time it finds out about the interruption. If the problem is on a strategic main (a large main serving a large area) Scottish Water will aim to restore the water supply within 48 hours of Scottish Water finding out about the interruption. More information can be found in Scottish Water’s ‘a customer’s guide to our code of practice’.
