How secure are Indias call centres?
By Soutik Biswas BBC News, Delhi UK watchdog says there is no evidence that India is riskier than UK Is information security becoming a casualty in India’s booming call centres as they drive down costs to keep themselves competitive for foreign clients? This concern is being raised again following reports that bank details of 1,000 UK customers held by call centres in India have been sold to an undercover reporter of a British newspaper. The Sun newspaper claimed that one of its journalists bought personal details including passwords, addresses and passport data from a Delhi IT worker for 4.25 each. “BPO [outsourcing] blot in British backlash”, headlined Calcutta’s The Telegraph newspaper. “Indian BPOs stung where it hurts most,” chimed the Hindustan Times. Undercutting The Indian government has dismissed the case as a “freak incident”. But some say that in the fiercely competitive call centre industry where undercutting drives down costs to the advantage of foreign clients and makes I
