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How should I respond to survey participants that are unable to log into the survey using their username and password?

April 26, 2017log participants password respond Survey username

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How should I respond to survey participants that are unable to log into the survey using their username and password?

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Because the username and password are alphanumeric, AACP recommends asking survey participants to copy and paste their login information into the survey portal in order to avoid mistakenly identifying a letter for a number or vice versa upon manual entry.